Customer work, connected.

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Ways to work

Start with the team and the work that needs to move.

The right CRM scope depends on your responsibilities, team structure and customer journey. Explore approaches for different business sizes and functions, then use a representative piece of work to decide which records, modules and handovers belong together.

8 pages shown

Business solutions

8 pages
Business solutions

Specialist business workflows

Discuss requirements for loyalty, referrals, appointments, assets, purchasing, manufacturing, recruitment and retail workflows with Pixie CRM.

Explore Specialist business workflows
Business solutions

Small Business CRM

Organise contacts, leads, tasks and billing with a small business CRM. Start with the work you need today and plan the next stage with Pixie CRM.

Explore Small Business CRM
Business solutions

Growing Business CRM

Connect teams, standardise handovers and improve management visibility with Pixie CRM for growing businesses. Plan a practical rollout around real workflows.

Explore Growing Business CRM
Business solutions

Enterprise CRM

Explore an enterprise CRM approach for multi-team customer operations, permissions, integrations and reporting. Scope Pixie CRM around your operating requirements.

Explore Enterprise CRM
Business solutions

Sales Teams

Manage lead ownership, sales pipelines, proposals and follow-up with Pixie CRM. Give sales teams a shared process and useful context for every opportunity.

Explore Sales Teams
Business solutions

Finance Teams

Connect estimates, invoices, recurring billing, payments and expenses in Pixie CRM. Give finance teams clearer commercial context and a controlled handover.

Explore Finance Teams
Business solutions

Service Teams

Connect support tickets, customer context, knowledge and service reporting with Pixie CRM. Structure queues and handovers around the way your team responds.

Explore Service Teams
Business solutions

Operations Teams

Coordinate projects, tasks, time and customer commitments with Pixie CRM for operations teams. Make handovers, exceptions and delivery responsibilities clearer.

Explore Operations Teams

Find a sensible starting point

A small team may need dependable contacts and follow-up before anything else. A growing business often needs clearer handovers, while a larger organisation must define permissions and ownership across several teams. Sales, finance, service and operations also ask different questions of the same customer record. These solution pages explain those perspectives so you can focus the discovery conversation.

Follow one journey across departments

Describe what happens when a customer enquires, agrees to work, receives the service and asks for help. Note where information is copied, approval is delayed or ownership becomes unclear. That journey provides a practical basis for choosing modules, planning migration and identifying integrations. A tailored proposal can then connect the business outcome to a defined implementation scope.

Useful answers

What you might
be wondering.

Practical details for a better informed conversation.

Can a solution cover more than one team?

Yes. A connected journey often crosses sales, delivery, finance and service. Agree the shared customer context and each team's responsibilities, then plan a phased rollout if that makes adoption easier.

What if our workflow is unusual?

Describe the required process and provide representative examples. Discovery should separate supported modules, configuration, integration work and any requirements that need further assessment before they are included in a proposal.

Your workflow is a good place to start

Tell us what a better working day looks like.

Bring your current tools, your priorities and the handovers you want to improve. We’ll help you define a useful next step.

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