Information you provide
When you contact us, we process the email address you verify and the information you choose to submit, such as your name, organisation, role, enquiry topic, current tools and message. We use it to understand and respond to your request, manage the associated support record and send service correspondence. Please include only information relevant to the request and avoid credentials or sensitive third-party records.
Essential operation and security
The enquiry process uses a secure session to maintain verification and submission status. Technical request information supports security, abuse prevention and diagnosis. Account sign-in and other protected services use essential session state where required.
Optional public visitor tracking
Optional public visitor analytics and support-invitation tracking are disabled on the Pixie CRM website.
Service providers and use of information
Website hosting, email delivery and authorised Pixie CRM service providers process information needed to operate these features. Enquiry details are recorded in the support service so the team can respond and refer to the same request. Information may also be disclosed where needed to meet an applicable legal obligation or protect the service. Optional-feature choices are not a subscription to marketing communications.
Purposes and retention
We use enquiry information to take steps requested by you, provide or administer services and respond to support requests. Essential security processing supports the operation and protection of the website. Correspondence and customer records may need to be retained for service administration, dispute handling or applicable legal requirements. Ask us about the retention and processing relevant to your request or service.
Questions and privacy requests
Use the security and privacy enquiry option to ask about access, correction, deletion, restriction, objection or other rights that apply to your circumstances. We may need information to confirm identity before acting on a request. You can also raise a concern with the data-protection authority relevant to your location. Read the cookie notice for information about essential browser storage.