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Make customer touchpoints feel like one business.

A familiar logo and a clear sender help a customer recognise who is contacting them. Pixie CRM Theme and Brand Manager covers visual identity across the application and selected customer touchpoints. Good branding is consistent, readable and practical, from a portal header to an invoice email.

Theme & Brand Manager · an example workflow
01Customer context02Team action03Result checked
  1. 01Customer context
  2. 02Team action
  3. 03Result checked

Keep the customer context, responsible person and next step together. Start with a familiar task, agree the information the team needs and check the result with the people who will use it.

Prepare a small, usable brand system

Supply a complete logo, a compact mark for small spaces and approved colours with sufficient contrast. Check how the logo looks on light and dark backgrounds and avoid stretching it to fit a fixed box. Decide which business name and contact details appear on documents. A favicon should remain recognisable at a small size rather than trying to reproduce every detail of a large artwork.

Review the whole customer journey

Look at the login area, portal, document downloads and email templates together. A polished screen can still feel inconsistent if a receipt has a different sender or a broken image. Test links and the plain-text version of important messages as well as their visual layout. Confirm which elements can be changed in the agreed package, and preserve required legal or service information when applying a white-label presentation.

Useful answers

What you might
be wondering.

Practical details for a better informed conversation.

Can we use our own logo and colours?

The listed branding capability includes logos, favicons and a colour system. The team can confirm the touchpoints included in your deployment and the asset formats needed.

Does white labelling change the underlying service agreement?

Visual branding and contractual responsibility are different matters. Confirm the permitted branding, required notices and service identity in the agreement for your chosen arrangement.

Your workflow is a good place to start

Tell us what a better working day looks like.

Bring your current tools, your priorities and the handovers you want to improve. We’ll help you define a useful next step.

Discuss your requirementsAlready a customer? Open MyAccount

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Put it into practice with Pixie CRM

Explore the tasks behind Theme & Brand Manager. Check the guide against your enabled modules and role, then confirm the result in your workspace.

Find modules, practical guidance and support.

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