Customer work, connected.

Help & supportMyAccount

Sales & Finance

Keep the quote and the conversation in the same place.

When a customer asks what the work will cost, the answer usually carries assumptions about quantity, scope and timing. Pixie CRM estimates keep that commercial detail attached to the customer relationship. Teams can prepare a consistent document, review changes and avoid losing the agreed position in an email chain.

Build an estimate someone else can check

Use clear item descriptions, quantities and pricing units. Separate optional work from the main scope and make exclusions easy to find. Check tax treatment and currency with your finance process rather than relying on a copied previous document. A colleague reviewing the estimate should be able to understand how the total was reached and which customer requirements it covers. Record the validity period and the next step for approval.

Keep changes visible through acceptance

If the work changes, update the estimate deliberately and explain the difference to the customer. Agree who can approve discounts or altered terms before the document is issued. An accepted estimate can support the next billing step, but the team should still review the final customer details and payment schedule. For work delivered in phases, decide whether separate estimates or a staged invoicing arrangement makes the commercial position easier to follow.

Useful answers

What you might
be wondering.

Practical details for a better informed conversation.

Can an accepted estimate become an invoice?

Conversion is part of the current estimate offering. Confirm how line items, tax, custom fields and payment terms carry into the invoice in your configured workflow.

How do we avoid sending an outdated quote?

Use a clear review process and keep the current estimate with the customer record. Make revisions identifiable and tell the customer which document supersedes an earlier version.

Your workflow is a good place to start

Tell us what a better working day looks like.

Bring your current tools, your priorities and the handovers you want to improve. We’ll help you define a useful next step.

Discuss your requirementsAlready a customer? Open MyAccount

Verify your email. Send your enquiry.
Keep your ticket reference.

Find modules, practical guidance and support.

Press Esc to close.Browse every page