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Connect a payment to the right invoice and customer.

Accepting a payment is only part of the finance workflow. The team also needs to know which invoice it settles, whether the amount is complete and what to do if the status changes. Pixie CRM payment capabilities connect those events with the customer record and the configured gateway.

Payments & Gateways · an example workflow
01Customer context02Team action03Result checked
  1. 01Customer context
  2. 02Team action
  3. 03Result checked

Keep the customer context, responsible person and next step together. Start with a familiar task, agree the information the team needs and check the result with the people who will use it.

Choose the payment journey that fits the work

Start with the currencies, payment methods and countries you need to support. Agree whether customers pay a single invoice, an instalment or an ongoing subscription. The payment provider determines its own availability, processing charges and account requirements. A practical setup checks the customer-facing payment link, the return journey and the record created after a confirmed transaction, including how partial payments are represented.

Treat unusual outcomes as part of the design

Customers can abandon checkout, retry a payment or pay outside the connected provider. A payment can also be refunded or disputed later. Agree how those events reach the billing record and who investigates differences. Avoid treating a browser success page as the sole evidence of settlement. Reconciliation should consider the provider's confirmed event and the amount allocated to the invoice. Keep card data within the approved provider journey rather than collecting it in ordinary CRM notes.

Useful answers

What you might
be wondering.

Practical details for a better informed conversation.

Which gateways can we use?

The catalog describes multiple gateway options and specifically lists Stripe. Confirm the provider, methods, currencies and account prerequisites for your implementation before making commitments to customers.

Can we record a bank transfer?

Discuss how manual or offline receipts fit your finance process. The important controls are an identifiable source, the correct invoice allocation and a reviewable record of who recorded the payment.

Your workflow is a good place to start

Tell us what a better working day looks like.

Bring your current tools, your priorities and the handovers you want to improve. We’ll help you define a useful next step.

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Keep your ticket reference.

Put it into practice with Pixie CRM

Explore the tasks behind Payments & Gateways. Check the guide against your enabled modules and role, then confirm the result in your workspace.

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