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Move data with a clear map and a useful check.

Moving a spreadsheet into a CRM is not just a matter of matching column names. Customer relationships, duplicates and the meaning of each field affect the result. Pixie CRM import and export capabilities support a considered transfer, with validation and permissions around the records involved.

Prepare a small representative import

Review the source file before uploading it. Remove unnecessary information, identify duplicates and agree which existing records should be updated rather than recreated. Map dates, identifiers, categories and account relationships explicitly. Test a sample containing ordinary records and difficult cases, such as missing values or unusual characters. Reconcile the imported result with the source so you know what was accepted, changed or rejected.

Treat an export as a new information copy

A downloaded file may no longer be protected by the application's access controls. Limit exports to the people and fields required for the task, and decide where the file will be kept and when it will be removed. Use exports for a defined purpose, such as finance reconciliation or a migration review, rather than creating repeated uncontrolled copies. For recurring data exchange, a properly scoped integration may be more maintainable than manual spreadsheets.

Useful answers

What you might
be wondering.

Practical details for a better informed conversation.

Can an import update existing contacts?

The matching and update behaviour must be confirmed for the relevant record type. Agree the unique identifier and test duplicates before running a larger import.

Can every staff member export customer data?

Export access should follow the role and purpose. Permission-aware exports are part of the offering; review the available controls and test restricted roles during setup.

Your workflow is a good place to start

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Bring your current tools, your priorities and the handovers you want to improve. We’ll help you define a useful next step.

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