Troubleshoot duplicate provider jobs
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Follow this guide to use provider and external identifiers to reconcile rather than re-import.
Where to goAdmin Area → Courier & Logistics → Jobs / Live Jobs
What this guide helps you do
Use provider and external identifiers to reconcile rather than re-import. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.
Follow these steps
- Search internal Jobs by external ID.
- Verify provider ID.
- Go to the existing job.
- Compare payload hash and latest provider detail.
- Update through the supported workflow.
Fields and options
This action uses the values already stored on the selected source record. Review that record before continuing.
Rules and limits
- Use the supported screen and permission; do not bypass validation or edit database records directly.
Check it worked
- The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.
Security, audit and operational checks
- Use the exact record and least-privilege role before changing any state.
- Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
- Use protected document and image routes rather than exposing server filesystem paths.
- Keep customer, driver, provider, financial and credential data within the authorised workflow.
- For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.
Do not bypass the code flowDo not force database values, invent a status, mark a job completed without signed POD evidence, or expose encrypted credentials to make a screen appear successful.
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