Handle a POD already signed
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Avoid duplicate evidence submissions.
Where to goAdmin Area → Courier & Logistics → Delivery Notes → Open note
What this guide helps you do
Avoid duplicate evidence submissions. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.
Follow these steps
- Go to the note and verify status signed.
- Check signer, timestamp, signature, snapshot and condition.
- Do not ask the recipient to submit the same token again.
- Use the operational exception process if evidence is disputed.
Fields and options
This action uses the values already stored on the selected source record. Review that record before continuing.
Rules and limits
- Signing requires an open note; a signed note cannot be signed again through the normal flow.
Check it worked
- The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.
Security, audit and operational checks
- Use the exact record and least-privilege role before changing any state.
- Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
- Use protected document and image routes rather than exposing server filesystem paths.
- Keep customer, driver, provider, financial and credential data within the authorised workflow.
- For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.
Do not bypass the code flowDo not force database values, invent a status, mark a job completed without signed POD evidence, or expose encrypted credentials to make a screen appear successful.
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