Cancel a driver settlement
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Close an invalid or superseded settlement without marking it paid.
Where to goAdmin Area → Courier & Logistics → Finance → Settlements → Open settlement
What this guide helps you do
Close an invalid or superseded settlement without marking it paid. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.
Follow these steps
- Verify cancellation reason.
- Change status to cancelled.
- Save.
- Create a corrected settlement if needed.
Fields and options
This action uses the values already stored on the selected source record. Review that record before continuing.
Rules and limits
- Allowed statuses are draft, approved, paid and cancelled.
Check it worked
- The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.
Security, audit and operational checks
- Use the exact record and least-privilege role before changing any state.
- Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
- Use protected document and image routes rather than exposing server filesystem paths.
- Keep customer, driver, provider, financial and credential data within the authorised workflow.
- For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.
Do not bypass the code flowDo not force database values, invent a status, mark a job completed without signed POD evidence, or expose encrypted credentials to make a screen appear successful.
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