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Help & supportMyAccount

Help & support

Get your question to the right place.

If you already use Pixie CRM, start with your existing account and its available support options. For a website enquiry, choose the existing-customer topic and tell us what you were trying to do, what happened and which part of the service is affected.

Account access

Use the account links on this website to sign in, create an account or begin password recovery. Account access and product availability depend on the service associated with your account. If you cannot sign in, the public enquiry form is available without requiring a CRM login.

Information that helps

Include the affected page or feature, an approximate time and a short sequence of steps. Explain whether the issue affects one person or a wider team. Reference an existing ticket where you have one. Please do not put passwords, verification codes, API keys, payment-card information or sensitive customer records into the enquiry.

What happens after a website enquiry

The form verifies your email before accepting the full enquiry. A successfully recorded request receives a ticket reference on screen. Keep that reference for follow-up. The confirmation email reports the same reference; if email delivery is delayed, follow the status shown by the form instead of submitting the request again.

Planning a new setup

For demonstrations, migration or integration questions, choose the topic that best matches your goal. Describe your team, current tools and the workflow you want to improve. Response and service commitments are those agreed for your service; this public page does not create an additional emergency-support commitment.

Your workflow is a good place to start

Tell us what a better working day looks like.

Bring your current tools, your priorities and the handovers you want to improve. We’ll help you define a useful next step.

Discuss your requirementsAlready a customer? Open MyAccount

Verify your email. Send your enquiry.
Keep your ticket reference.

Find modules, practical guidance and support.

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