Understand Ringing state
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
This guide explains that the destination is being alerted.
Where to goAdmin Area → top navigation → xConnect phone icon
Before you start
- Verify the module is active and use the exact navigation shown above.
- Use an account with the stated module and core CRM permissions.
- Use known test records when changing statuses, visibility, saved filters or global navigation.
What this guide helps you do
Recognise that the destination is being alerted. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.
Follow these steps
- Go to Admin Area → top navigation → xConnect phone icon.
- Find the relevant record, setting or action on the page. Use the record name, reference, current status and surrounding details to make sure you are working on the intended item.
- Complete each field or control that applies to this task. Keep verified existing values intact, supply required information, and resolve any validation message before moving on.
- Use the primary action shown by the workflow—such as Save, Submit, Update, Call, Sign, Upload or Confirm. Submit once, then allow the request to finish before taking another action.
- Reopen the related register, portal, dashboard or call panel. Verify the status, visible values and any audit, activity, document, call or notification evidence created by the action.
Fields and options
Softphone actionRecognise that the destination is being alerted.
Rules and limits
- Internal calling must be enabled, the voice engine ready and both endpoints authorised within the tenant-routing policy.
Check it worked
- The understand ringing state workflow completes without a validation, permission or availability error.
- The relevant case, document, proposal, call, extension, widget session, timeline or audit evidence shows the expected state.
- Any client-visible or public result appears only where the code explicitly allows it.
Security, privacy and operational checks
- Validate the change with a controlled test case, contact, extension or approved website origin before relying on it in production.
- Grant only the permissions needed for the task, and keep private documents, call metadata, signing evidence, API credentials and infrastructure paths restricted to authorised users.
Related guides
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