Handle a CRM payment-record database failure
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Recognise the callback alert when addPayment returns false.
Where to goStripe return → Invoice
Before you start
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Verify module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What this guide helps you do
Recognise the callback alert when addPayment returns false. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Follow these steps
- Verify the PaymentIntent succeeded in Stripe.
- Check the CRM invoice for a payment row.
- Do not ask the customer to pay again until reconciliation is complete.
- Investigate CRM logs/database.
Fields and options
Alertonline_payment_recorded_success_fail_database
Category/help-centre/category/stripe-ideal-payment-gateway/
Topic/help-centre/topic/stripe-ideal-payment-recording/
Rules and limits
- The supplied callback/webhook code applies this rule before or during addPayment.
Check it worked
- Handle a CRM payment-record database failure completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Use the least-privilege account that has the stated permission.
- Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.
Related guides
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