Reopen or restore a bank reconciliation
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Return a saved or completed reconciliation to review when an approved correction changes the underlying transactions.
What you’ll accomplish
Return a saved or completed reconciliation to review when an approved correction changes the underlying transactions. It forms part of Pixie CRM Enterprise CRM's Accounting & Bookkeeping module and uses the module's permission-aware controller, status and mapping flow rather than a generic spreadsheet process.
How it works
The controller includes edit, restored and account-specific restored actions and messages for restore success or failure.
Reopening a prior period can affect the beginning balance of later periods, so review the reconciliation chain.
Where policy prohibits reopening, use a current-period correction and document the historical difference.
Follow these steps
- Identify why the completed or saved reconciliation must change.
- Obtain approval according to policy.
- Go to reconciliation history.
- Use the supported Restore, Edit or Reopen action.
- Correct or rematch the underlying transaction.
- Re-run the reconciliation and confirm the difference is zero.
- Retain both the correction reason and updated report.
Settings to check
Check it worked
After the action is saved, Pixie CRM keeps the Accounting record connected to its source and updates the visible status or ledger data supported by this workflow. Review the saved result rather than relying only on a success message. Where the action posts accounting data, total debits and credits must balance and the accounts must match the approved mapping or manual selection.
- Open the saved record and confirm its final status.
- Review the source reference and every debit and credit line where ledger data was created.
- Use the relevant register, ageing, reconciliation or report to verify the wider effect.
Common mistakes to avoid
- Do not reopen merely to remove an awkward outstanding item.
- Do not change prior statement balances without evidence.
- Review subsequent reconciliations for impact.
- Respect closed-book policy.
- Use the least destructive correction available and record the reason for material changes.
- Do not bypass a permission, approval or closed-period control by changing unrelated data.