Understand campaign and recipient statuses
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Interpret every delivery state used by the supplied code.
Where to goAdmin Area → Letter Manager → Email Marketing / Newsletter → Newsletter History
Before you start
- Use an authorised account and confirm the source CRM record or setting is correct.
- Follow the exact route shown above; do not force database values to imitate a completed action.
What this guide helps you do
Interpret every delivery state used by the supplied code. These instructions follow the supplied module’s live hooks, controller, model, view and validation flow.
Follow these steps
- Go to Newsletter History.
- Read the campaign status.
- Go to Details for recipient-level states.
Fields and options
Campaign statusesqueued, sending and completed.
Recipient statusespending, processing, sent and failed.
Rules and limits
- A campaign becomes completed when no pending or processing recipients remain; sent and failed totals are recalculated.
Check it worked
- The requested record, output or setting is created or updated through the supported module flow.
- Any related status, count, email, audit/event, PDF/file or queue evidence agrees with the source action.
- An error message is investigated rather than bypassed.
Security, privacy and operational checks
- Apply least privilege and verify the correct customer, lead, sales document or recipient before processing.
- Protect public tokens, recipient data, IP/browser evidence, templates and exported files according to organisational policy.
- Test configuration changes with controlled records before production-wide use.
- Retain or delete evidence only under an authorised retention process.
Related guides
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