Troubleshoot missing predefined newsletter templates
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Restore the Letter Manager template source expected by the module.
Where to goAdmin Area → Letter Manager
Before you start
- Use an authorised account and confirm the source CRM record or setting is correct.
- Follow the exact route shown above; do not force database values to imitate a completed action.
What this guide helps you do
Restore the Letter Manager template source expected by the module. These instructions follow the supplied module’s live hooks, controller, model, view and validation flow.
Follow these steps
- Verify Letter Manager templates exist.
- Inspect the template dropdown on the Letter Manager page.
- Verify it uses #template_id_external or #template_id and exposes subject/body data attributes.
- Reload the newsletter tab.
Fields and options
Action scopeRestore the Letter Manager template source expected by the module.
Module version1.0.0
NavigationAdmin Area → Letter Manager
EvidenceVerify the stored record, status, output, email, event or log produced by the code path.
Rules and limits
- Only values and transitions exposed by the supplied module code are supported.
- Server-side validation remains authoritative even when browser controls appear to accept a value.
Check it worked
- The requested record, output or setting is created or updated through the supported module flow.
- Any related status, count, email, audit/event, PDF/file or queue evidence agrees with the source action.
- An error message is investigated rather than bypassed.
Security, privacy and operational checks
- Apply least privilege and verify the correct customer, lead, sales document or recipient before processing.
- Protect public tokens, recipient data, IP/browser evidence, templates and exported files according to organisational policy.
- Test configuration changes with controlled records before production-wide use.
- Retain or delete evidence only under an authorised retention process.
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