Understand email image-proxy opens
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Interpret Gmail/Google and Outlook/Microsoft proxy evidence correctly.
Where to goAdmin Area → Letter Manager → Email Marketing / Newsletter → History → Details
Before you start
- Use an authorised account and confirm the source CRM record or setting is correct.
- Follow the exact route shown above; do not force database values to imitate a completed action.
What this guide helps you do
Interpret Gmail/Google and Outlook/Microsoft proxy evidence correctly. These instructions follow the supplied module’s live hooks, controller, model, view and validation flow.
Follow these steps
- Go to the recipient detail.
- Check Detected source and proxy note.
- Treat proxy IP and user agent as provider infrastructure rather than definitive recipient location when IMAGE_PROXY is shown.
Fields and options
Action scopeInterpret Gmail/Google and Outlook/Microsoft proxy evidence correctly.
Module version1.0.0
NavigationAdmin Area → Letter Manager → Email Marketing / Newsletter → History → Details
EvidenceVerify the stored record, status, output, email, event or log produced by the code path.
Rules and limits
- Google/Gmail or Microsoft/Outlook user-agent patterns are labelled IMAGE_PROXY.
Check it worked
- The requested record, output or setting is created or updated through the supported module flow.
- Any related status, count, email, audit/event, PDF/file or queue evidence agrees with the source action.
- An error message is investigated rather than bypassed.
Security, privacy and operational checks
- Apply least privilege and verify the correct customer, lead, sales document or recipient before processing.
- Protect public tokens, recipient data, IP/browser evidence, templates and exported files according to organisational policy.
- Test configuration changes with controlled records before production-wide use.
- Retain or delete evidence only under an authorised retention process.
Related guides
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