Handle an incomplete Stripe Checkout Session
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Recognise the payment-failure alert when session status is not complete.
Where to goStripe return → iDEAL callback → Invoice
Before you start
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Verify module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What this guide helps you do
Recognise the payment-failure alert when session status is not complete. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Follow these steps
- Complete all Stripe steps.
- If the invoice shows the iDEAL payment failure message, check the Stripe Session status.
- Retry from the invoice only after confirming the previous attempt did not succeed.
Fields and options
Required statuscomplete
Category/help-centre/category/stripe-ideal-payment-gateway/
Topic/help-centre/topic/stripe-ideal-client-payment-flow/
Rules and limits
- The flow follows the supplied controller and Stripe Session configuration.
Check it worked
- Handle an incomplete Stripe Checkout Session completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Use the least-privilege account that has the stated permission.
- Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.
Related guides
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