Invoices, payments and credit notes
Pause and resume overdue reminders
Use this Pixie CRM guide to pause and resume overdue reminders. It covers the navigation path, key controls and the checks that confirm completion.
Where to goInvoice → More actions
Before you startIf the screen or action is missing, ask a Pixie CRM administrator to check your role and whether the relevant module is enabled. Do not work around permissions by using another person’s account.
What this helps you do
This guide shows the supported Pixie CRM route for pause and resume overdue reminders, the values worth reviewing and the checks to make after the action.
Follow these steps
- Open Invoice → More actions in Pixie CRM.
- Start the task from that screen and select the correct customer, record, staff member or configuration context when Pixie CRM asks for one.
- Review the controls that matter for this task: Invoice, Customer contact, Overdue status, Reminder setting or template.
- Then check Send/pause status. Use verified information and do not fill optional values with placeholders.
- Complete Pause and resume overdue reminders using the supported action on the screen. If Pixie CRM shows a validation message, correct the underlying value instead of bypassing the control.
- Save or submit the change and wait for the success or completed state before navigating away.
- Reopen the record, status, activity timeline or resulting document and verify that Pixie CRM recorded the outcome you intended.
Fields and controls to review
Invoice
Customer contact
Overdue status
Reminder setting or template
Send/pause status
Checks before you finish
- Confirm customer, currency and invoice dates.
- Review tax treatment, totals and payment terms.
- Do not casually rewrite a paid transaction.
- Verify payment status and customer-visible document.
Permissions and record safety
Keep the change accountable.Use the least destructive action available, work inside your authorised role and preserve activity or audit evidence. Obtain any required approval before financial, privacy, signature or deletion actions.