Convert Omni Sales returns and refunds
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Account separately for goods returned through Omni Sales and the related money refunded to the customer.
What you’ll accomplish
Account separately for goods returned through Omni Sales and the related money refunded to the customer. It forms part of Pixie CRM Enterprise CRM's Accounting & Bookkeeping module and uses the module's permission-aware controller, status and mapping flow rather than a generic spreadsheet process.
How it works
The module has separate return-order and refund transaction tables and an Omni Sales automatic-conversion setting. This preserves the distinction between physical or commercial return and payment.
Mappings determine sales return, inventory, cost, tax and refund accounts.
Use source references to prevent a refund from being matched to the wrong return.
Follow these steps
- Go to Omni Sales Return Orders.
- Verify returned items, quantities, values and status.
- Check and convert the return entry.
- Go to Omni Sales Refunds.
- Verify refund amount, method and reference.
- Convert the refund entry.
- Reconcile the inventory, sales-return and payment accounts.
Settings to check
Check it worked
After the action is saved, Pixie CRM keeps the Accounting record connected to its source and updates the visible status or ledger data supported by this workflow. Review the saved result rather than relying only on a success message. Where the action posts accounting data, total debits and credits must balance and the accounts must match the approved mapping or manual selection.
- Open the saved record and confirm its final status.
- Review the source reference and every debit and credit line where ledger data was created.
- Use the relevant register, ageing, reconciliation or report to verify the wider effect.
Common mistakes to avoid
- Do not treat a return request as a completed return.
- Do not treat a return as proof that cash was refunded.
- Check tax reversal and item values.
- Match gateway settlements separately.
- Use the least destructive correction available and record the reason for material changes.
- Do not bypass a permission, approval or closed-period control by changing unrelated data.