Subscriptions and recurring revenue
Troubleshoot subscription and webhook updates
Practical Pixie CRM instructions for troubleshoot subscription and webhook updates, including where to go, what to check and how to confirm the change saved correctly.
Where to goSubscriptions / Gateway dashboard / Cron
Before you startIf the screen or action is missing, ask a Pixie CRM administrator to check your role and whether the relevant module is enabled. Do not work around permissions by using another person’s account.
What this helps you do
This guide shows the supported Pixie CRM route for troubleshoot subscription and webhook updates, the values worth reviewing and the checks to make after the action.
Follow these steps
- Open Subscriptions / Gateway dashboard / Cron in Pixie CRM.
- Confirm the record, date range, filter, customer or staff context that the screen is currently showing before interpreting the result.
- Review the controls that matter for this task: Subscription, Provider event, Connection status, Last webhook/sync state.
- Then check Error evidence. Use verified information and do not fill optional values with placeholders.
- Work through Troubleshoot subscription and webhook updates using the supported view or action, keeping the current filters and record context visible.
- Confirm the result against the record, activity history, report output or status shown by Pixie CRM before relying on it.
Fields and controls to review
Subscription
Provider event
Connection status
Last webhook/sync state
Error evidence
Checks before you finish
- Check customer, plan, recurrence and start date.
- Verify payment gateway and currency.
- Review trial, renewal and cancellation behaviour.
- Confirm subscription state after saving.
Permissions and record safety
Keep the change accountable.Use the least destructive action available, work inside your authorised role and preserve activity or audit evidence. Obtain any required approval before financial, privacy, signature or deletion actions.