Troubleshooting, limitations and operational checklists

Understand webhook administration limitations

Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.

Follow this guide to create and disable only; no edit/re-enable/delete/delivery browser/replay screen.

Audience: Administrators, support engineers and authorised process ownersPermission: The permission required by the affected workflowModule v1.0.0 · code-inspected

Jump to steps

Where to goRelevant Enterprise POS or /shop page

What this guide helps you do

Create and disable only; no edit/re-enable/delete/delivery browser/replay screen. This section provides a safe diagnostic order and states every important limitation found in the supplied version 1.0.0 UI/code.

Follow these steps

Go to Relevant Enterprise POS or /shop page and open the workflow that matches “Understand webhook administration limitations”. Confirm the page or record context before making a change.
Reproduce the issue with the exact tenant, role, route and input.
Check activation, permission and settings first.
Check the relevant record status and validation rule.
Check whether the transaction committed before retrying.
Use audit, order, movement, payment, webhook or host mail evidence.
Correct only the affected module configuration/data through supported UI/lifecycle actions.
Retest the original and neighbouring workflows.

Fields and options

Guide focus: Create and disable only; no edit/re-enable/delete/delivery browser/replay screen.
Module activation and capabilities
Tenant and location/register/shift state
Product and stock eligibility
Order/payment/fulfilment status
Idempotency and rate-limit state
Email/API/webhook dependencies
Audit correlation evidence

Rules and limits

Validation errors are designed to preserve transaction consistency.
Failed transactional writes roll back rather than leaving partial balances.
A missing UI is not proof a schema field is safe to edit directly.
External payment refunds remain outside the module.

Check it worked

The specific outcome described by this guide is visible and remains tenant-scoped.
The original workflow succeeds without changing unrelated CRM behaviour.
No duplicate order, stock movement, return or webhook delivery is created.
Existing help-centre and module assets remain intact.

Safety checks and troubleshooting

Never bypass permissions, CSRF, tenant filters, idempotency or rate limits.
Never patch core/vendor/theme files to solve a module-specific problem.
Keep exact evidence before retrying financial or stock transactions.

Stay within the supported module flow

Use the supplied UI, host module lifecycle and documented endpoints. Do not bypass tenant filters, permissions, CSRF, idempotency, rate limits, audit evidence or transaction checks. A stored table or field does not imply that version 1.0.0 exposes a management screen for it.

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