Troubleshoot an invalid promotion value

Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.

Correct type-specific percent/fixed values.

What this guide helps you do

Correct type-specific percent/fixed values. This section explains deterministic money calculations and the live promotion form/selection rules.

Follow these steps

1. Go to Enterprise POS → Promotions and open the workflow that matches “Troubleshoot an invalid promotion value”. Confirm the page or record context before making a change.
2. Go to Promotions.
3. Create a named automatic or coupon promotion.
4. Select percentage or fixed amount.
5. Set optional minimum line value, category/product scope, dates and usage limit.
6. Save and test against a qualifying basket.
7. Disable the promotion when it should no longer apply.

Fields and options

• Guide focus: Correct type-specific percent/fixed values.
• Promotion name and optional coupon code
• Percent or fixed type
• Percent/fixed value
• Minimum line value
• Category and product scope
• Start/end date and usage limit
• Active status
• Product price, tax and shipping minor-unit values

Rules and limits

• Money is calculated in integer minor units.
• One best eligible promotion is selected per line.
• Promotions do not stack in the supplied calculation flow.
• Minimum value is evaluated per line, not as a whole-order threshold.
• Public checkout applies public promotion rules.
• Usage increments once per applied promotion per committed order.

Check it worked

• The specific outcome described by this guide is visible and remains tenant-scoped.
• Qualifying lines show deterministic discount/tax totals.
• Expired, inactive, over-limit or out-of-scope promotions do not apply.
• Order snapshots preserve calculated values.

Safety checks and troubleshooting

• Test boundary values and dates.
• Do not assume a stored stacking flag means stacking is active.
• Do not manually alter committed order totals.

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