Appointments & Scheduling · How-to guide

Update or delete a Google Calendar event

Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.

Keep the remote event aligned after an appointment changes or remove it when calendar presence is no longer required.

Audience: Staff who manage appointmentsFeature: Google event maintenanceModule v1.3.6

Jump to steps

Where to goAppointments > Open appointment > Google Calendar actions

Before you startThis guide follows the supplied Pixie CRM Appointments & Scheduling module version 1.3.6. The relevant access is Appointments: View. A menu, button, provider, time slot or client action can remain hidden when the signed-in user lacks the required permission, the module setting is disabled, the related record is in an ineligible state, or availability validation rejects the request.

What you’ll accomplish

Keep the remote event aligned after an appointment changes or remove it when calendar presence is no longer required. It uses Pixie CRM's permission-aware appointment, availability, status and integration flow rather than an unconnected diary entry.

How it works

The module uses the stored Google event identifier to update timing/content or delete the remote event.

An appointment update does not guarantee remote success if the staff token is invalid or the event was removed directly in Google.

The module option can control whether remote events are deleted when appointments are removed or cancelled.

Follow these steps

Go to the appointment and confirm it has a Google event reference.
After a date/content change, choose the update action or verify automatic update.
After cancellation/deletion, choose the configured remote delete action.
Check the Google calendar.
Check Pixie CRM history and remote-reference state.

Settings to check

Remote event IDTarget of update/delete.

Update payloadRevised subject, location and timing.

Delete optionConfigured handling for removed/cancelled appointments.

OAuth tokenRequired for the remote API call.

Check it worked

After this workflow completes, Pixie CRM keeps the appointment and its supported relationships connected. Reopen the appointment and verify the saved status, date, timezone, customer or lead, service, provider, attendees, reminder state, calendar or meeting reference, invoice reference and history that apply to this feature. External email, SMS, Google, Microsoft or payment outcomes must be checked separately from the Pixie CRM database save.

Open the saved appointment and confirm the final status and source.
Check the participant, provider, timing and timezone from the full detail page.
Review the relevant table filter, calendar, history, report or linked invoice instead of relying only on a success message.

Common mistakes to avoid

Do not create a replacement event before checking the existing remote ID.
Deleting a Google event does not by itself cancel the Pixie CRM appointment.
Handle revoked tokens before retrying.
Use the least destructive correction and retain the appointment history when the booking existed operationally.
Never bypass a permission, availability, approval, client-access or verification control by changing an unrelated route or setting.

Scheduling and data safetyAppointment changes can notify customers, reserve provider time, update remote calendars, create meeting links or invoices and alter reports. Confirm the exact record, timezone, status and recipients before saving.

Browse connected topics:Google Calendar appointment cancellation rescheduling invoice payment check report approval scheduling service provider availability reminders

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Update or delete a Google Calendar event

What you’ll accomplish

How it works

Follow these steps

Settings to check

Check it worked

Common mistakes to avoid

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