Understand Bilty webhook queue, retry and signing
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Understand how lifecycle events enter the outbound queue, are signed for delivery and retain retry/log evidence. The guide follows the Help Centre standard: exact route, prerequisites, ordered steps, verification and operational boundaries.
What this guide helps you do
Understand how lifecycle events enter the outbound queue, are signed for delivery and retain retry/log evidence. Bilty Management keeps drafts, issued records, public capability links, finance, integration events and audit evidence as connected but separately verifiable records.
How it works
Create scoped API clients, use REST endpoints, idempotency, request logs and signed webhook delivery. Use the module's current status, permission checks, warnings and linked records to decide the next supported action. Where a downstream invoice, WhatsApp queue item, webhook, PDF, POD record or audit event applies, verify it separately.
Follow these steps
- Go to Bilty Management → API → Webhooks and open the relevant current record or configuration view.
- Review the displayed state and compare it with the explanation in this guide.
- Compare the live values with the workflow described in this guide: Understand how lifecycle events enter the outbound queue, are signed for delivery and retain retry/log evidence.
- Follow any linked record, status, public evidence, invoice, queue or audit entry rather than inferring that a downstream action happened.
- Use the related guides below for the operational action that changes the record.
Settings to check
Record, audit and evidence checks
Reopen the relevant Bilty record or register and confirm its identifier, current status, related parties, timestamps and connected evidence. Check the audit/compliance, payment, public-link, report, API, webhook or WhatsApp evidence that applies to this workflow rather than relying only on a success alert.
Check it worked
Return to Bilty Management → API → Webhooks or the resulting register and verify that the stored state matches the intended action. For any downstream automation, confirm the downstream record or queue/log entry as a separate completion check.
Technical basis for this guidance
This guide was checked against config/routes.php; controllers/Bilty_api_v1.php; controllers/Bilty_management.php; models/Bilty_management_model.php; views/admin/api.php; docs/openapi.yaml. It documents only behaviour exposed or enforced by the supplied module; internal secrets, raw signature payloads and unsupported future workflow assumptions are intentionally excluded.
Common mistakes to avoid
- Do not place bearer tokens or webhook secrets in Help Centre screenshots, tickets or logs.
- Scopes, IP allowlists and rate limits should use least privilege.
- Webhook delivery is asynchronous and should be verified from queue/request evidence.