Troubleshoot a missing QR code on a PDF
Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.
Check the per-document setting, supported type, service hook and position.
Where to goAdmin Area → Setup → Settings → QR Code Compliance → document tab
Before you start
- Use an authorised account and confirm the source CRM record or setting is correct.
- Follow the exact route shown above; do not force database values to imitate a completed action.
What this guide helps you do
Check the per-document setting, supported type, service hook and position. These instructions follow the supplied module’s live hooks, controller, model, view and validation flow.
Follow these steps
- Enable the relevant document QR.
- Use a supported document type.
- Regenerate rather than reuse a cached PDF.
- Check configured dimensions/coordinates.
- Check logs for service errors.
Fields and options
Action scopeCheck the per-document setting, supported type, service hook and position.
Module version2.1.0
NavigationAdmin Area → Setup → Settings → QR Code Compliance → document tab
EvidenceVerify the stored record, status, output, email, event or log produced by the code path.
Rules and limits
- Only values and transitions exposed by the supplied module code are supported.
- Server-side validation remains authoritative even when browser controls appear to accept a value.
Check it worked
- The requested record, output or setting is created or updated through the supported module flow.
- Any related status, count, email, audit/event, PDF/file or queue evidence agrees with the source action.
- An error message is investigated rather than bypassed.
Security, privacy and operational checks
- Apply least privilege and verify the correct customer, lead, sales document or recipient before processing.
- Protect public tokens, recipient data, IP/browser evidence, templates and exported files according to organisational policy.
- Test configuration changes with controlled records before production-wide use.
- Retain or delete evidence only under an authorised retention process.
Related guides
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