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Security & Control

Give people the access their work calls for.

A salesperson may need to update an opportunity without changing billing settings. A support colleague may need customer context without access to every commercial document. Pixie CRM roles and permissions help shape those boundaries so people can do their work with appropriate access.

Map roles to real responsibilities

List the records and actions each team needs, including viewing, editing, exporting and approving. Treat administrative configuration separately from ordinary daily work. Use representative roles to test important journeys: creating a lead, reviewing a project, issuing a document or reading a support ticket. A clear role model is easier to maintain than a growing set of exceptions assigned to individuals.

Review access when the organisation changes

Joining, moving teams and leaving all affect what a person should be able to do. Give those changes an accountable owner and remove access that is no longer needed. Check integrations and exports as well as screens, because hiding a menu does not by itself restrict the underlying action. Keep temporary cover time-bound where the configuration supports it, and review powerful permissions more carefully than routine record access.

Useful answers

What you might
be wondering.

Practical details for a better informed conversation.

Can we have different access for sales and finance?

Granular permissions and team structures allow access to reflect responsibilities. Define the exact records and actions each role needs and test them using representative users.

Is a hidden navigation item the same as a permission restriction?

No. Navigation helps users find relevant work, while access controls govern what they can actually do. Both should be checked during configuration, including direct links and connected workflows.

Your workflow is a good place to start

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Bring your current tools, your priorities and the handovers you want to improve. We’ll help you define a useful next step.

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