Pixie CRM - Terms of Use
Pixie CRM, A CUSTOMER RELATIONSHIP MANAGEMENT SERVICE, IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (hereinafter “You” or “Your”) BY THE APPLICABLE Pixie ENTITY LISTED HERE (hereinafter “Pixie”), ACCORDING TO THE FOLLOWING TERMS AND CONDITIONS (hereinafter “Terms”)IN ADDITION TO Pixie GENERAL TERMS OF SERVICE. USE OF Pixie CRM SIGNIFIES YOUR ACCEPTANCE OF THE TERMS AND GENERAL TERMS OF SERVICE. IF YOU DO NOT AGREE TO THE TERMS, DO NOT PROCEED OR USE Pixie CRM IN ANY MANNER.

Accessing Pixie CRM
Pixie CRM is a part of Pixie’s suite of online collaboration, business and productivity applications. You will be able to access Pixie CRM by using your common account for all Pixie Services (hereinafter “Pixie Account”).

Accessing other Pixie Services
Many Pixie Services are integrated with Pixie CRM. Your Pixie Account will also allow you to access all Pixie Services even if such Pixie Services are not integrated with Pixie CRM. Use of some of these Pixie Services may require acceptance of terms of service specific to such Pixie Services (hereinafter “Service Specific Terms”). You must read, understand, and accept the Service Specific Terms before using the corresponding Pixie Service.

Accessing Third Party Applications
Integrated with Pixie CRM Many third party applications (hereinafter “Third Party Application(s)”) are integrated with Pixie CRM. Pixie will also be integrating more Third Party Applications with Pixie CRM. In addition, you may also integrate any other Third Party Application with Pixie CRM by using the API if such Third Party Application allows such integration. Access and use of Third Party Applications may require acceptance of terms of service and privacy policy applicable to such Third Party Applications (hereinafter “Third Party Terms”). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Application.

Email Policy
We advocate the genuine use of email. If your email bounce rate exceeds a permissible range, your account will be prevented from sending further emails. You are required to comply with the requirements of our Anti Spam Policy when you send commercial emails from Pixie CRM.

We are responsible for keeping our system free from illegal activities. To ensure better deliverability for our customers and to maintain our reputation, emails sent via Pixie CRM will be monitored using automated tools. In case of violation of our terms, we may block emails from your account or even terminate your service.

Mail Add-on for Pixie CRM
Mail Add-on for Pixie CRM (hereinafter “Mail Add-on”) allows you to fetch, view, compose and send emails from your Pixie CRM account. If the configuration of Mail Add-on for a user (hereinafter “Configuration”) is set as “record level” or “complete”, the emails fetched will be visible to other users of the Pixie CRM account according to the permissions set by the administrator and may persist as part of the Pixie CRM account. Once you set the Configuration as “record level” or “complete” and the Configuration is locked by the administrator, you will not be able to change it without an administrator’s permission.

Telephony Functionality
In connection with your use of telephony functionality, as part of Pixie CRM, you understand and agree (i) that you may be required to provide additional information, as mandated by the concerned regulatory authorities, for purchasing telephone number(s); (ii) that you are solely responsible for complying with all applicable laws in all jurisdictions governing your use of the telephony functionality; (iii) that the telephony functionality is not intended to support or carry emergency calls to any emergency services; and (iii) to indemnify, defend and hold harmless Pixie from and against any third party claim arising from any of the foregoing.

Usage Limits for Pixie CRM
Pixie may prescribe usage limits based on the subscription plan chosen by you. You must make sure that your usage is within the usage limits prescribed by Pixie in order to avail uninterrupted service. You understand that Pixie may restrict an activity if you reach the usage limit corresponding to such activity.

TERMS FOR USE OF API
Integration of Pixie CRM with Third Party Applications using APIs provided by Pixie requires technical skill. You understand that errors or defects in the integration may cause loss and corruption of data. You must make sure that you use the services of technically skilled persons for the integration. You agree that Pixie is not liable for any loss and corruption of data caused due to errors or defects in the integration. You must not try to access any functionality that is not exposed in the documentation for the API. You understand and agree that Pixie will not be liable for the consequences of accessing or using any unexposed functionality of the API.

API Deprecation
Pixie, at its discretion, may cease providing the current version of the API either as a result of discontinuation of the API or upgradation of the API to a newer version. In both cases, the current version of the API will stand deprecated and become the deprecated version of the API (hereinafter "Deprecated Version"). When Pixie decides to deprecate the current version of the API, you will be informed about such deprecation through a service announcement. For a period of six months following announcement of deprecation (hereinafter the "Deprecation Period"), Pixie will use commercially reasonable efforts to support the Deprecated Version. You understand that Pixie is not obliged to provide the features of the newer version in the Deprecated Version. Pixie in its discretion may cease supporting the Deprecated Version during the Deprecation Period if i) Pixie is required to do so by law ii) You have breached any provision of these Terms or the General Terms of Service or iii) Pixie determines that supporting the API is likely to result in a security risk to Pixie.

API Usage Limits
Pixie may prescribe usage limits, including limits on the number of calls, number of records per call, bandwidth usage, and frequency of calls. You are required to adhere to the usage limits prescribed by Pixie to avail uninterrupted service. You understand that Pixie may restrict an activity if you reach the usage limit corresponding to such activity and that an API call may either fail or be partially executed if the usage limits are reached before or during an API call.

Modification of Terms of Use
Pixie reserves the right to modify Pixie CRM Terms of Use. Modifications to the Terms of Use are effective upon your use of Pixie CRM subsequent to publication of such modification. Updated on: September 13, 2022