Monitor, reschedule and cancel Hub email delivery
Understand queue outcomes, change a queued schedule and handle uncertain SMTP results without creating duplicate messages.
Use these steps in your selected Pixie CRM company workspace. The module, dependent tools and actions available to you follow its configuration and your permissions.
Marketing → Email delivery queue; Hub Automation → Delivery queue
PermissionQueue marketing delivery; Manage marketing for rescheduling; appropriate ownership or Manage all
Before you begin
Find the queued message before taking another action. Queue status and the recorded outcome are more useful than repeatedly pressing the original send button.
Follow these steps
- Open Email delivery queue and identify the email, recipient record, state and Eligible after (UTC) value.
- For a queued message, choose Reschedule to select another future UTC time or clear the time for the next authorised worker run.
- Choose Cancel only while the message is queued. Reload the queue to confirm the change.
- Read accepted as SMTP acceptance, not proof of inbox receipt. Read uncertain as an outcome that needs independent checking.
- For blocked or uncertain outcomes, inspect the sender/provider evidence and current eligibility before deciding on any separate recovery action.
Fields and options
- Visible rows
- The queue shows up to 100 accessible entries, scoped by initiating staff unless View all is held.
- States
- Queued, sending, accepted, uncertain, blocked and cancelled describe different stages or outcomes.
- Delivery rate
- At most 20 sending, accepted or uncertain delivery claims in a rolling five-minute window per workspace.
Rules and limits
- Only queued messages can be cancelled or rescheduled. A message already in transit cannot be recalled.
- An ambiguous SMTP response is never automatically retried by this module.
- Pausing/archiving the email, withdrawing permission or changing an address can cancel or block queued work.
Check the result
- Confirm a rescheduled row has the intended UTC time and a cancelled row no longer remains queued.
- Check accepted or uncertain outcomes against the original email service when receipt matters.
If something does not look right
- If a schedule conflict appears, reload the latest queue row; another session may have changed it.
- If nothing progresses, check outbound is enabled, the eligible time has arrived and the normal CRM cron is running.
Common questions
Does accepted mean the recipient read the email?
No. It means the configured SMTP transport accepted the message.
Will uncertain be retried automatically?
No. Verify the external outcome before taking a separate action that could duplicate a message.