Configure staff two-factor authentication | Pixie CRM Help Centre
Canonical: https://pixiecrm.com/help-centre/configure-staff-two-factor-authentication
Publisher: Pixie Technologies LLC

How-to guide
Configure staff two-factor authentication

Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.

Enable and verify an additional authentication factor for staff login.

Audience: Staff; Feature: Staff; Permission-aware; 

Where to goProfile → Two-factor Authentication

Before you startThe screen or action may be hidden when your role lacks permission, the related module is inactive, or a required setting has not been configured. Ask an administrator to review access rather than using another person’s account.

What this guide helps you do

Enable and verify an additional authentication factor for staff login. Pixie CRM keeps the result connected to the relevant customer (https://pixiecrm.com/help-centre/topic/customer), staff member and operational history where the feature supports those relationships. That connection is important for search, reporting, client portal (https://pixiecrm.com/help-centre/topic/client-portal) visibility and future automation.

Follow these steps

- Go to Profile → Two-factor Authentication using an administrator or appropriately permitted account.

- Check the current value and understand which users, records or automated processes it affects.

- Enter or select the new configuration values. Keep labels concise and use the approved business terminology.

- Where credentials, email (https://pixiecrm.com/help-centre/topic/email), webhooks or cron are involved, begin with a test or sandbox configuration.

- Save the change and confirm that Pixie CRM reports (https://pixiecrm.com/help-centre/topic/report) success.

- Test the affected workflow with a non-critical record and with a restricted user where permissions are relevant.

- Document the operational change and use the available reset or rollback option if the result is not correct.

Settings to check

Name and email (https://pixiecrm.com/help-centre/topic/email)Check this value against the source record before saving. If the field is optional and no verified value is available, leave it blank rather than entering placeholder data.

RoleCheck this value against the source record before saving. If the field is optional and no verified value is available, leave it blank rather than entering placeholder data.

DepartmentsCheck this value against the source record before saving. If the field is optional and no verified value is available, leave it blank rather than entering placeholder data.

PermissionsCheck this value against the source record before saving. If the field is optional and no verified value is available, leave it blank rather than entering placeholder data.

LanguageCheck this value against the source record before saving. If the field is optional and no verified value is available, leave it blank rather than entering placeholder data.

Active and authentication settingsCheck this value against the source record before saving. If the field is optional and no verified value is available, leave it blank rather than entering placeholder data.

Checks before you finish

- Apply least-privilege access.

- Use a unique email (https://pixiecrm.com/help-centre/topic/email) account.

- Reassign work before deactivation.

- Check (https://pixiecrm.com/help-centre/topic/check) whether the result should be visible to a customer contact (https://pixiecrm.com/help-centre/topic/customer) or only to staff.

- Confirm the final status, activity entry, generated document or notification (https://pixiecrm.com/help-centre/topic/notification) before leaving the record.

Permission and data safetyDeletion, refunds, signature clearing, module changes, payment (https://pixiecrm.com/help-centre/topic/payment) configuration and privacy actions can affect linked records or legal history. Use the least destructive action available and follow your organisation’s approval (https://pixiecrm.com/help-centre/topic/approval) process.

Browse connected topics:payment (https://pixiecrm.com/help-centre/topic/payment)check (https://pixiecrm.com/help-centre/topic/check)report (https://pixiecrm.com/help-centre/topic/report)approval (https://pixiecrm.com/help-centre/topic/approval)client portal (https://pixiecrm.com/help-centre/topic/client-portal)notifications (https://pixiecrm.com/help-centre/topic/notification)email (https://pixiecrm.com/help-centre/topic/email)customers (https://pixiecrm.com/help-centre/topic/customer)

Related guides

Sign in to the staff admin area (https://pixiecrm.com/help-centre/sign-in-to-the-staff-admin-area)Configure password, session and two-factor security (https://pixiecrm.com/help-centre/configure-password-session-and-two-factor-security)Deactivate staff access safely (https://pixiecrm.com/help-centre/deactivate-staff-access-safely)Use AI ticket summary and reply suggestions (https://pixiecrm.com/help-centre/use-ai-ticket-summary-and-reply-suggestions)Review a staff member profile and activity (https://pixiecrm.com/help-centre/review-a-staff-member-profile-and-activity)