Apply client login throttling | Pixie CRM Help Centre
Canonical: https://pixiecrm.com/help-centre/apply-client-login-throttling
Publisher: Pixie Technologies LLC

Core CRM security hardening
Apply client login throttling

Pixie CRM guidance. Follow the route for your workspace, check your role and enabled modules, and verify the result before moving on.

This guide explains protection against repeated failed client-portal authentication attempts.

Audience: Administrators and deployment engineers; Permission: Core release / deployment authority; 

Where to goAutomatic core protection — no separate staff menu route

What this guide helps you do

Understand protection against repeated failed client-portal authentication attempts. The workflow below follows the supported application or module flow and does not invent a menu or bypass validation.

Follow these steps

- Use the supported Pixie CRM release or workflow that produces this security control.

- Check the expected protection through an authorised test.

- Record the result in the deployment or security audit evidence.

Fields and options

- Client contact authentication attempts

Rules and limits

- Repeated failed client logins are rate restricted independently of staff permissions.

- Use the authorised password-reset flow instead of sharing another contact’s credentials.

- Suspicious attempts should be reviewed in security audit evidence.

Check it worked

- The protection is active without weakening another security control.

Security, audit and troubleshooting checks

- Use the exact authorised account, role and record before saving or sending.

- Verify the saved status and downstream record; a browser success message alone is not sufficient evidence.

- Never expose passwords, API keys, access tokens, protected attachments or raw server paths in support tickets.

- Do not edit module or core database records directly to bypass validation, permissions, migrations or state rules.

Related guides

Apply staff login throttling (https://pixiecrm.com/help-centre/apply-staff-login-throttling)Apply API request throttling (https://pixiecrm.com/help-centre/apply-api-request-throttling)Understand transparent phpass password upgrading after login (https://pixiecrm.com/help-centre/understand-transparent-phpass-password-upgrading-after-login)Apply two-factor authentication throttling (https://pixiecrm.com/help-centre/apply-two-factor-authentication-throttling)