WEBVTT

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Manage the availability of a saved WhatsApp
standard reply in Pixie

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CRM Open Standard Replies and edit Website brief
marked as Training

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Confirm its account and active state before
changing availability

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Clear Active then choose Save standard reply This
keeps the reusable

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wording while making the reply inactive Confirm
Inactive beside

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the same training title in the list No message is
sent by this change

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Reopen the same reply Check that Active remains
cleared while the

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account title shortcut and sort order are
retained Inactive is an

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availability setting for this saved reply it does
not disconnect

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the WhatsApp account

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To restore the reply select Active and save again
Confirm the Active

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label beside Website brief You are reusing the
existing record so

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there is no need to create a duplicate reply

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Reopen Edit to verify that the active state was
saved The same reply

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retains its account title shortcut and order
Review and adapt any

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reusable response before using it in a real
conversation This training

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walkthrough sends no customer message