WEBVTT

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Edit a saved WhatsApp standard reply in Pixie CRM
Open Standard

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Replies and use the edit control beside Website
brief marked as

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Training Review the selected account and reply
title before changing

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the stored wording

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Revise the reply text to request a project
reference when one is

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available Change the sort order to seventy Keep
the existing title

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shortcut category and account Review the complete
wording before

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saving a reusable response

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Choose Save standard reply The update applies to
the existing reply

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record Confirm the training title in the list
before reopening it

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Saving the edited library entry does not send the
revised text to

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any customer or conversation

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Reopen the saved reply and verify the revised
message and sort order

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The same record retains its account title
shortcut category visibility

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and active status This tutorial updates reusable
wording only and

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creates no duplicate reply or customer message