WEBVTT

1
00:00:00.301 --> 00:00:05.603
Create a ticket priority in Pixie CRM Open Ticket
Priority from

2
00:00:05.616 --> 00:00:10.381
Setup and Support then choose New Priority
Priorities give your

3
00:00:10.394 --> 00:00:13.662
team a consistent label for the urgency of a
support request

4
00:00:15.786 --> 00:00:20.996
Enter Urgent review marked as Training Use an
extra priority only

5
00:00:21.009 --> 00:00:25.345
when it has a distinct meaning in your support
process The existing

6
00:00:25.358 --> 00:00:28.848
Low Medium and High options are preserved in this
example

7
00:00:30.962 --> 00:00:34.946
Choose Save then confirm Urgent review in the
priority list alongside

8
00:00:34.959 --> 00:00:40.730
the existing options This adds a selectable
priority label It does

9
00:00:40.743 --> 00:00:44.961
not reprioritise an existing ticket or create an
automatic response-time

10
00:00:44.974 --> 00:00:45.573
commitment

11
00:00:47.696 --> 00:00:52.177
Use the saved priority name to reopen its Edit
form The training

12
00:00:52.190 --> 00:00:56.370
label is retained Agree the meaning of your
priorities with the

13
00:00:56.383 --> 00:00:59.781
support team before applying them consistently to
real tickets