WEBVTT

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Create a ticket service in Pixie CRM Open
Services from Setup and

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Support then choose New Service Ticket services
classify the topic

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of a support request this example adds a training
option without

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creating a ticket

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Enter Website guidance marked as Training Choose
a label that your

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team can use consistently when classifying
support requests This

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service label is separate from a priced invoice
item or a mailbox

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connection

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Choose Save and confirm the new service in the
list The service

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option is stored for future support tickets No
ticket is created

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no customer is contacted and no billing record is
added

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Open the saved service using its name link The
training label is

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retained in the Edit form Review your existing
service labels before

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adding more then choose the appropriate service
when logging a real

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support request