WEBVTT

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Create a support department in Pixie CRM From
Setup open Support

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then Departments and choose New Department
Departments organise

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the teams or queues that handle support requests

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Enter Client support marked as Training Select
Hide from client

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for this example Review that choice against your
real support process

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because it controls whether clients can select
this department when

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submitting a request

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Leave the department email and mailbox connection
details empty

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in this setup tutorial A real mailbox connection
requires its own

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private configuration with your provider Choose
Save to store the

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department record

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Use the department's Edit control to verify its
saved name and client

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visibility Hide from client is retained and the
mailbox fields remain

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empty The department is ready for further support
setup this tutorial

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creates no ticket and sends no message