WEBVTT

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Disable and restore a knowledge-base article in
Pixie CRM Open Knowledge

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Base and select the saved training article Review
its Internal Article

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and Disabled options before changing availability

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Select Disabled and choose Save Keep Internal
Article selected so

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the article's audience remains internal
Availability and audience

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are separate settings changing one does not
require changing the

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other

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After the editor reloads confirm that Disabled
remains selected

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00:00:34.921 --> 00:00:39.650
and Internal Article is still on The saved
article has been disabled

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without changing its title group or intended
audience

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To restore availability clear Disabled and save
again Keep Internal

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Article selected for this staff guidance Review
the audience carefully

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before using these controls on real customer-
facing content

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00:01:00.601 --> 00:01:04.494
Confirm that Disabled is off Internal Article is
on and the original

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group is retained The article is restored for its
internal audience

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This workflow has not published a customer-facing
article